Shipping policy
This is a translation provided for your convenience. In case of any discrepancy, the Dutch version of this document is legally binding.
H2OT Water Solutions B.V. · version 1.0, valid from 16 October 2026
Where do we deliver?
H2Ot delivers in the Netherlands and in the other countries of the European Union. Deliveries outside the European Union are possible at a fixed rate; H2Ot may refuse an order outside the European Union (see article 4.3 of the general terms and conditions).
Shipping costs
You can always see the shipping costs in your basket and at checkout, before you pay. All amounts include VAT.
| Destination | Shipping costs | Free from |
|---|---|---|
| Netherlands | €12.50 (shipping and handling) | €100 |
| Belgium, Luxembourg and Germany | €14.95 | €250 |
| Other EU countries | €29.95 | not free |
| Outside the EU | €88.95 | not free |
Exceptions: ZeNO water softeners
A ZeNO is large and heavy and is shipped on a pallet. That is why fixed rates apply to the ZeNO, regardless of the order value:
| Destination | ZeNO on its own | ZeNO combination (with ViruLEX and/or SorCA) |
|---|---|---|
| Netherlands | free | €29.95 |
| Belgium, Luxembourg and Germany | €49 | €49 |
| Other EU countries | €89 | €89 |
If you order a ZeNO together with other products, you pay the rate above for the ZeNO and the standard shipping costs for the other products. The free-shipping threshold applies to the other products.
Custom installations
For large installations and installations for the hospitality sector and businesses, H2Ot prepares a custom quotation (see article 20 of the general terms and conditions). The shipping costs are then stated in the quotation.
Delivery time
Your order is prepared especially for you and shipped directly from the manufacturer's warehouse. You should therefore allow a delivery time of several weeks. In any event, we deliver within 30 days of your order (article 4.2 of the general terms and conditions). Should this unexpectedly not be possible, we will let you know and you may cancel the order free of charge.
As soon as your order is on its way, you will receive an email.
On receipt
- Check the packaging on delivery. If it is damaged, take a photo and report it within 24 hours via info@h2ot.nl.
- Filters, cartridges, inserts and membranes are sealed. Once the seal has been broken, they cannot be returned for hygiene reasons (see article 10 of the general terms and conditions).
- Returns within the cooling-off period are possible in accordance with article 9 of the general terms and conditions. The cost of returning the product is at your own expense.
Questions?
Email info@h2ot.nl. We respond within 4 working days.